What Is PESO And Why Should Agencies Start Using It?

Paid+Earned+Shared+Owned_Communications

What Is PESO And Why Should Agencies Start Using It?

By João Pedro Andrade

Currently, one of the most efficient methods for measuring results in communications is PESO – created by Gini Dietrich, CEO of the american PR company Arment Dietrich and author of the book Spin Sucks: Communication and Reputation Management in the Digital Age, which discusses how companies can communicate in a more honest, responsible and open way, without compromising the trust of its stakeholders.

PESO consist of the initials of the different types of media that are generated through PR and marketing. That is: Paid, Earned, Shared and Owned. The concept shows the intersection between the results of PR work, social media and digital communication.

  • Paid: refers to bought space. This can be traditional advertisement or activities in platforms such as Google AdWords, Facebook/LinkedIn/Twitter ads. One the one hand, the price of paid media is usually quite high. One the other hand, the advantage is that you completely control what information gets published.

 

  • Earned: refers to all third party coverage (by journalists, bloggers, trade analysts etc) that is published in the media. Here, we can include the PR agencies that get their clients’ press releases published with the help of media relations activities with reporters, bloggers and influencers.

 

  • Shared: refers to articles and other types of material that are shared, liked or commented on by stakeholders of the company through social media. It is an opportunity to reach the audience where it spends a lot of its time. This way, the company’s followers help in reaching other potential clients.

 

  • Owned: refers to material that is produced and published by the company itself, such as the corporate blog, social media and other so called house organs.

 

In a time where new technology and the fast development of digital inclusion is profoundly transforming the communications industry (among others), new evaluation methods are necessary. Assessing PESO, you can see what information is the most important to be evaluated, which work methods should be used and which are obsolete, as well as what methods to use to integrate PR actions with marketing and branding actions.

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What is 360 communication and how to make use of it

By Thamyris Barbosa
Understand what makes integrated communications such an important tool for your company

360 communication (or integrated communication) is a popular term, however, it is not always possible to visualize what this concept really means. For Wilson da Costa, PhD in communications, integrated communication consists in “the articulated connection of efforts, actions, strategies and communication products, planned and developed by a company or entity, with the objective to add value to its brand or to consolidate its image among specific audiences or in society as a whole.” In other words, imagine that, on an average day, you wake up and get dressed for work. While you have breakfast, you take the chance to have a look at the messages on your phone. When you open the WhatsApp group of your family or friends, you see hundreds of “good mornings”, and somebody sharing a link to the new restaurant in town. You just have a quick look at the information and continue to get ready to leave. The next day, on your way to work, the radio interrupts the song sequence to present some news. In between a few product advertisements, you hear the name of that restaurant again. Despite not paying much attention to the advertisement, you have already memorized the name of the restaurant. Later in the same week, flicking through photos on social media, a delicious looking pasta dish catches your attention.

Your cousin who lives in the same city tagged her husband in the post. And, to your astonishment, you realise that it’s from the same restaurant that you heard of earlier. Now, curious, you click on the post. A pop up offers you a discount on the dish, in case you register your email. And why not? You register the email and have a closer look at the menu. In this moment, you remember that you need to solve a work-related pendency and close the window. However, at lunchtime, you receive a newsletter from that very restaurant with the special lunch offers of the week. When ten days have passed, it is your partner’s birthday. Looking for a place to celebrate it, you open the website with the most famous restaurants of the city. There, a journalist describes the environment in detail, dishes, prices and clients of the restaurant that you had already seen on WhatApp, social media, radio, email marketing and, now, on the Internet. So, the deal is done, you will (finally) visit the place.

Perhaps you have already understood, but in case not,  this is 360 communication (or integrated communications) in practise. We can note that the presence of a company in traditional or digital platforms directly impacts on the commercial interest for the company. To get a better understanding of this universe, we can take a look at a model of integrated communication developed by the american researcher Gina Dietrich. This method is called PESO and it unites the four different types of media:

Paid, Earned, Shared and Owned:

Paid media this type of media includes any form of paid exposure of the material. Here we can include everything from expensive advertisements on the back of a glossy magazine as well as a sponsored post on social media.

Earned media is basically the result of the work performed through media relations. In this we can include published material in a variety of media outlets without any cost added to it as it exclusively depends on the communication of the company itself. It is not possible to control completely how this material will be presented in the media.

Shared media includes all type of content that is shared on social medias. Many companies already use this resource to develop their internal and external communication.  

Owned media – also known as content production, owned media englobes all the communication produced through company’s own communication channels, such as the corporate site or blog. In this space, it is possible to control completely what is being published and not.

Did you find the topic interesting? Read more about the PESO model here and the standardization of the measurement of communications results.

If you are looking for a PR Agency in Brazil or LATAM, please contact us.

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